1. Introduction
ArtVizon ("we," "our," or "us") is committed to protecting your privacy and complying with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform.
Effective Date: This Privacy Policy is effective as of January 22, 2026, and will remain in effect except with respect to any changes in its provisions in the future, which will take effect immediately upon being posted on this page.
Updates: We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acknowledgment and agreement of the modified Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Email address
- Name
- Company name (optional)
- Payment information (processed securely through Stripe)
2.2 Usage Data
- Video generation requests and preferences
- Credit usage and transactions
- Account activity and login history
- Device and browser information
3. How We Use Your Information
We use your information to:
- Provide and maintain our service
- Process payments and manage subscriptions
- Send verification emails and account notifications
- Improve our platform and develop new features
- Monitor usage and prevent fraud
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Passwords are hashed using bcrypt (one-way encryption)
- Data transmission is encrypted via HTTPS/TLS
- Data at rest is encrypted in our PostgreSQL database
- Video files are stored securely in OVH Object Storage with server-side encryption
- Regular security audits and monitoring
5. Data Sharing and International Transfers
We do not sell your personal information. We may share data only:
- With service providers (AI model providers, payment processors) necessary for our service, who are bound by contractual obligations to protect your data
- When required by law or legal process
- To protect our rights or prevent fraud
- With your explicit consent
International Data Transfers: Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission
- Other appropriate safeguards as required by GDPR Article 46
6. Your Rights Under GDPR (EU General Data Protection Regulation)
As a data subject under the European Union's General Data Protection Regulation (GDPR), you have the following rights:
- Right of Access (Article 15): You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and access to your personal data and information about how it is processed.
- Right to Rectification (Article 16): You have the right to have inaccurate personal data corrected and incomplete data completed.
- Right to Erasure (Article 17): You have the right to request deletion of your personal data when it is no longer necessary, you withdraw consent, or it has been unlawfully processed.
- Right to Restrict Processing (Article 18): You have the right to request restriction of processing of your personal data in certain circumstances.
- Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object (Article 21): You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent (Article 7): Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint (Article 77): You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.
To exercise any of these rights, please contact us at support@artvizon.com. We will respond to your request within one month (this period may be extended by two further months where necessary, taking into account the complexity and number of requests).
Data Controller: ArtVizon is the data controller responsible for processing your personal data. Our registered address and contact information can be found in Section 11 (Contact Us).
Legal Basis for Processing: We process your personal data based on:
- Your consent (for marketing communications)
- Performance of a contract (to provide our services)
- Legitimate interests (for security, fraud prevention, and service improvement)
- Legal obligations (for tax, accounting, and compliance purposes)
7. Data Retention and Deletion
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Data: Retained while your account is active. When you delete your account, we immediately soft-delete it (data hidden but retained for 30 days for recovery purposes), then permanently delete all data after 30 days.
- Generated Content: Videos and images you generate are retained until you delete them or your account is deleted. All generated content is permanently removed from storage when your account is deleted.
- Transaction Records: Retained for 7 years as required by tax and accounting laws.
- Logs and Analytics: Retained for up to 12 months for security and service improvement purposes.
Upon expiration of the retention period, your personal data will be securely deleted or anonymized in accordance with GDPR requirements.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential Cookies: Required for authentication, session management, and security. These cannot be disabled as they are necessary for the service to function.
- Analytics Cookies: Used to understand how visitors interact with our platform. These are only used with your consent.
- Functional Cookies: Remember your preferences and settings to provide a personalized experience.
You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our service. We do not use third-party tracking cookies for advertising purposes without your explicit consent.
9. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: